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Refund Policy

Last updated: January 2025

1. Cancellation Policy

• 48+ hours before session: Full refund available
• 24-48 hours before session: 50% refund available
• Less than 24 hours: No refund (session can be rescheduled once)
• No-show: No refund or rescheduling

2. Weather-Related Cancellations

For outdoor photography sessions:

• Sessions cancelled due to severe weather by PawCapture Studio will be fully refunded or rescheduled at no charge
• Client weather concerns must be communicated 24 hours in advance
• Light rain or overcast conditions do not qualify for weather cancellations

3. Service Quality Guarantee

If you're not satisfied with our pet photography services:

• Contact us within 7 days of photo delivery
• We'll work with you to address any concerns
• Partial refunds may be considered for legitimate quality issues
• We may offer complementary re-shoots when appropriate

4. Pet Health and Safety

• Sessions cancelled due to pet illness will be rescheduled without penalty
• Veterinary documentation may be required
• Safety concerns during the session may result in early termination with partial refund

5. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• UPI and bank transfer refunds may take 3-5 business days
• Credit card refunds may take 7-10 business days to appear

6. Non-Refundable Items

The following are non-refundable:

• Digital downloads after delivery
• Printed products once production has started
• Travel fees for on-location sessions
• Third-party service charges

7. Rescheduling Options

Instead of cancellation, consider rescheduling:

• One complimentary reschedule allowed per booking
• Must be rescheduled within 30 days of original date
• Subject to photographer availability
• Additional rescheduling may incur fees

8. Dispute Resolution

We're committed to resolving any concerns:

• Contact us directly before seeking external dispute resolution
• Most issues can be resolved through direct communication
• We value long-term relationships with pet owners in Pune

9. Contact for Refunds